CITIZEN’S CHARTER OF APIDC

 

 

1.     The Aim/purpose of this charter is to work for better quality in public service

 

 2.    We deliver the  following services to investors:

 

·         Equity Participation

·         Term Loan

·         Medium Term Loan

·         Short Term Loan

·         Bills Discounting

·         Short Term Loan

·         Bill Discounting Scheme

                                                                                                           

 3. Our aim is to achieve the following service delivery/quality parameters

 

      Name of Service                                                 Service Delivery Standards

        (Sanctions)                                                                      (Days)

 

a     Equity Participation                                                             45 days

b     Term Loan                                                                          45 days

c     Medium Term Loan                                                              30 days          

d.    Short Term Loan                                                                 30 days     

e.    Bill Discounting Scheme                                                      15 days

                                                                                                           

4. Availability of Information :

              

Information on the following subjects can be obtained  from our officers listed below :

                                                                                                           

1. Information relating to

2.Name of the

Officer

3. Designation 

& Location

4. Telephone/

Fax/E-mail

a.Equity

b.Term Loan

 

C.Mariamma

DGM(M&R)

APIDC, Hyderabad

23235253

23235516(fax)

administrator_apidc@ap.gov.in

c.  Sale of Sick Units 

d. Revenue Recovery

C.Mariamma

DGM(M&R)

APIDC, Hyderabad

23235253

23235516(fax)

administrator_apidc@ap.gov.in

e. Medium Term Loan

f. Short Term Loan

g. Bill Discounting

 

C.Mariamma

DGM(M&R)

APIDC, Hyderabad

23235253

23235516(fax)

administrator_apidc@ap.gov.in

                                                                                                           

5. For information outside Office hours, please contact.  Sri S.V.Kanakaseshu General Manager Admn.& PR) – Cell No.  98480-44070

 

Availability of prescribed forms                                                                                                                                                                                                                                                                                           

Title of the Form

Fee to be paid

Whom to contact

Tender Forms for purchase of assets of sick units

Rs.1000/- in cash or DD

drawn in favour of APIDC Ltd., payable at Hyderabad

C.Mariamma

DGM(M&R)

Phone: 040-23235253

Industrial Directory of APIDC asssited units (soft copy)

Rs.150/- in cash or DD drawn in favour of APIDC Ltd., payable at Hyderabad

C.Mariamma

DGM(M&R)

Phone: 040-23235253


       Forms are also available in the web at www.apidc.gov.in  and can be downloaded.

 

6.  Complaint redressal systems

 

      Courteous and helpful service will be extended by all the staff.  If you have any complaints to make in the delivery of the above standards

      you are welcome to register your complaints with the following officers

 

 

Name

Designation

Located

Telephone / Fax /

E-mail

 

Smt. Anita Rajendra, IAS

 

 

Vice Chairman & Managing Director

 

   APIDC,

Hyderabad

 

23235355

23235516

administrator_apidc@ap.gov.in

 

 

 

7.     A centralised customer care center / grievance redressal center is also available at APIDC, Ist Floor, Parisrama Bhavanam, Hyderabad-500 004,

      where you can lodge your complaint.

 

7.     We will acknowledge all complaints within 2 days and final reply on the action taken will be communicated within 7 days.

 

9.  Consultation with our users / stakeholders

 

­  We welcome suggestions from our users.

­  We hold periodical meetings with users / user representatives.

 

10. We seek your co-operation on the following :

 

      Citizens’ Charter is a joint effort between us and you to improve the quality of service provided by us and we request you to help us in the following way

 

·         Furnish all relevant information enlisted in the Application Form for Financial Assistance.

·         Fulfil all the terms and conditions stipulated in the Sanction letter issued by the Corporation.

 

11. Guide Book / Hand book / Consumer Helpline

 

We have published a Brochure/Handbook for the guidance of our customers. Please contact C.Mariamma, DGM ( Mon & HRD, Admn) for more details.

 

Our Helpline number is 040-23235253 – 6 lines

 

Our .Customer Information Center is located at Parisrama Bhavanam, Basheer Bagh, Hyderabad-500 004.

 

We are committed to constantly revise and improve the services being offered under the Charter.

 

 

LET US JOIN IN MAKING THIS CHARTER A SUCCESS !