CITIZEN’S CHARTER OF APIDC

 

1.    The Aim/purpose of this charter is to work for better quality in public service

 

 2.    We deliver the  following services to investors:

 

·         Equity Participation

·         Term Loan

·         Medium Term Loan

·         Short Term Loan

·         Bills Discounting

·         Short Term Loan

·         Bill Discounting Scheme

                                                                                                           

 3. Our aim is to achieve the following service delivery/quality parameters

     

Name of Service

(Sanctions)

Service Delivery Standards

(Days)

Equity Participation

45

Term Loan

45

Medium Term Loan

30

Short Term Loan

30

Bill Discounting Scheme

15

 

4. Availability of Information :

              

Information on the following subjects can be obtained  from our officers listed below :

                                                                                                           

Information relating to

Name of the

Officer

Designation 

& Location

Telephone/

Fax/E-mail

Equity

Term Loan

 

 

 

 

Sri K Rajendra Prasad

 

 

 

DGM

Hyderabad

administrator_apidc@ap.gov.in

Sale of Sick Units 

Revenue Recovery

administrator_apidc@ap.gov.in

Medium Term Loan

Short Term Loan

Bill Discounting

 

administrator_apidc@ap.gov.in

                                                                                                           

5. For information outside Office hours, please contact. – Cell No.  98480-44070

 

 

 

 

Availability of prescribed forms                                                                                                                                          

Title of the Form

Fee to be paid

Whom to contact

Tender Forms for purchase of assets of sick units

Rs.1000/- in cash or DD

drawn in favour of APIDC Ltd., payable at Hyderabad

 

 

 

Sri K Rajendra Prasad

 

Industrial Directory of APIDC asssited units (soft copy)

Rs.150/- in cash or DD drawn in favour of APIDC Ltd., payable at Hyderabad


6.  Complaint redressal systems

 

Courteous and helpful service will be extended by all the staff.  If you have any complaints to make in the delivery of the above standards you are welcome to register your complaints with the following officers

 

 Designation

Located

Telephone / Fax /

E-mail

 

Chairman & Managing Director

 

   APIDC,

Hyderabad

 

23235355

23235516

administrator_apidc@ap.gov.in

 

 

 

7.    A centralized customer care center / grievance redressal center is also available at APIDC, Ist Floor, Parishram Bhavan, Hyderabad-500 004, where you can lodge your complaint.

 

8.    We will acknowledge all complaints within 2 days and final reply on the action taken will be communicated within 7 days.

 

9.  Consultation with our users / stakeholders

 

­  We welcome suggestions from our users.

­  We hold periodical meetings with users / user representatives.

 

10. We seek your co-operation on the following:

 

·      Citizens’ Charter is a joint effort between us and you to improve the quality of service provided by us and we request you to help us in the following way

 

·         Furnish all relevant information enlisted in the Application Form for Financial Assistance.

·         Fulfil all the terms and conditions stipulated in the Sanction letter issued by the Corporation.

 

 

11. Guide Book / Hand book / Consumer Helpline

 

We have published a Brochure/Handbook for the guidance of our customers. Please contact Sri K Rajendra Prasad, DGM for more details.

 

Our Helpline number is 040-23235253 – 6 lines

 

Our .Customer Information Center is located at Parisrama Bhavanam, Basheer Bagh, Hyderabad-500 004.

 

We are committed to constantly revise and improve the services being offered under the Charter.

 

 

LET US JOIN IN MAKING THIS CHARTER A SUCCESS !