CITIZEN’S CHARTER OF APIDC
1.
The Aim/purpose of this charter is to work for better quality in public
service
2. We deliver the following
services to investors:
·
Equity Participation
·
Term Loan
·
Medium Term Loan
·
Short Term Loan
·
Bills Discounting
·
Short Term Loan
·
Bill Discounting Scheme
3. Our aim is to achieve the following service
delivery/quality parameters
Name of Service Service Delivery
Standards
(Sanctions) (Days)
a Equity Participation 45 days
b Term Loan 45 days
c Medium Term Loan 30 days
d. Short
Term Loan 30
days
e. Bill Discounting Scheme 15
days
4. Availability of Information :
Information on the following subjects can be obtained from our
officers listed below :
|
1. Information relating to |
2.Name
of the Officer |
3. Designation & Location |
4.
Telephone/ Fax/E-mail |
|
a.Equity b.Term Loan |
C.Mariamma |
AGM(M&R) APIDC, |
23235253 23235516(fax) |
|
c. d. Revenue
Recovery |
K.Eshwaraiah |
AGM(AMD&RR) APIDC, |
23235253 23235516(fax) |
|
e. Medium
Term Loan f. Short
Term Loan g. Bill
Discounting |
C.Mariamma |
AGM(M&R) APIDC, |
23235253 23235516(fax) |
5. For information outside Office hours, please contact. Sri S.V.Kanakaseshu General Manager Admn.& PR) – Cell No. 98480-44070
Availability of prescribed forms
|
Title
of the Form |
Fee
to be paid |
Whom
to contact |
|
Tender
Forms for purchase of assets of sick units |
Rs.1000/-
in cash or DD drawn
in favour of APIDC Ltd., payable at |
K.Eswariah, AGM(AMD
& RR ) Phone:
040-23235253 |
|
Industrial
Directory of APIDC asssited units (soft copy) |
Rs.150/-
in cash or DD drawn in favour of APIDC Ltd.,
payable at |
G.Raghunandan, AGM
(HRD & MIS) Phone:
040-23214230 |
Forms are also available in the web at www.apidc.gov.in and can be downloaded.
6. Complaint redressal systems
Courteous and helpful service will be extended by all the staff. If you have any complaints to make in the delivery of the above standards
you are welcome to register your complaints with the following officers
Name
|
Designation |
Located |
Telephone / Fax / E-mail |
|
Sri Indrajit Pal, IAS |
Chairman
& Managing Director |
APIDC, |
23235355 23235516 |
7.
A centralised customer care center
/ grievance redressal center is also available at
APIDC, Ist Floor, Parisrama
Bhavanam, Hyderabad-500 004,
where you can
lodge your complaint.
8.
We will acknowledge all complaints within 2 days and final
reply on the action taken will be communicated within 7 days.
9. Consultation with our users /
stakeholders
We welcome suggestions from our users.
We hold periodical meetings with users / user
representatives.
10. We seek your co-operation on
the following :
Citizens’ Charter is a joint effort between us and you to improve the quality of service provided by us and we request you to help us in the following way
·
Furnish all relevant information enlisted in the Application
Form for Financial Assistance.
·
Fulfil all the terms
and conditions stipulated in the Sanction letter issued by the Corporation.
11. Guide
Book / Hand book / Consumer Helpline
We
have published a Brochure/Handbook for the guidance of our customers. Please contact G.Raghunandan, AGM (HRD & MIS) for more details.
Our .Customer
We are committed to constantly revise and improve the services being offered under the Charter.
LET US JOIN IN MAKING THIS
CHARTER A SUCCESS !